Using the StoAmigo Website

Step 1: From the ‘Options’ drop-down menu click on ‘Manage PIN and token’

Options - manage pin and token (new)

Step 2: From the ‘Manage PIN & token’ window, enter your current PIN and then enter the new PIN you would like to use and confirm the PIN in the designated spaces. You can also make changes to the delivery method for tokens (email or mobile app) as well as to the secured session duration if you wish. Click ‘save’ when completed.

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Step 3: You will get an indication that a token has been sent. NOTE: Even if you selected a new delivery method for the tokens in Step 2, the token will still be sent to the old delivery method chosen. The changes in Step 2 will take place after confirmation of token has taken place.

token has been sent

Step 4: Check your email or mobile app (whichever delivery method was originally chosen) for your token.

Token email

Step 5: Enter the token you received in the designated space and click ‘submit token’

token entered

Your PIN will now be changed. The token delivery method and secure session duration will also change if any changes were made in Step 2.

 

Using the Mobile App (iOS)

Step 1: Touch the ‘Menu’ button from anywhere in the application and touch the ‘Options’ button.

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Step 2: From the ‘Menu’ screen touch the ‘Manage PIN & token’ button

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Step 3: From the ‘Manage PIN & token’ screen, enter your current PIN and then enter the new PIN you would like to use and confirm the PIN in the designated spaces. You can also make changes to the delivery method for tokens (email or mobile app) as well as to the secured session duration if you wish. Touch the ‘Save’ button when you are done.

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Step 4: You will get an indication that a token has been sent. NOTE: Even if you selected a new delivery method for the tokens in Step 3, the token will still be sent to the old delivery method chosen. The changes in Step 3 will take place after confirmation of token has taken place.

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Step 5: Check your email or mobile app (whichever delivery method was originally chosen) for your token.

Token email

Step 6: Enter the token you received in the designated space and touch ‘Submit’

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Your PIN will now be changed. The token delivery method and secure session duration will also change if any changes were made in Step 3.